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RETURN / REFUND POLICY

RETURN / REFUND POLICY

LAPWARE, LLC has a NO REFUND policy, in general. 

Once purchased and accessed by users the program is available for your usage for 30 days. 

However, if within the first week after purchase, due to a total lack of failure to get the program to operate properly on the purchaser's computer, and after contacting Richard Plant at rm.plant@verizon.net and working with him, or assigned programmers to get the software to run on your computer (PC or MAC - not an iPad or some other device the program was not designed for as specified on the HOME page) a refund will be granted to your credit card. AGAIN, this will only be done within the first week of purchase. There are NO hourly, daily or weekly prorated refunds ever granted under any circumstances.

If the observation of NUMEROUS logins and usage of the LAPWARE program has been accomplished and observed, NO REFUND will be granted, even to the above purchaser. If you successfully logged in, answered questions and viewed solutions and/or generated tests (Study or Real) you will NOT be granted a refund because you successfully used the program. This refund is ONLY for those on whose computer we cannot get the LAPWARE program to operate properly.

Remember, INTERNET ACCESS is required.  A dish satellite on board a vessel possibly has settings that may cut off Internet Access to the LAPWARE server since questions are downloaded temporarily to your computer for viewing. The failure of your internet service provider to handle the data transfer is something beyond LAPWARE's control and will NOT be just cause for a refund.

Richard Plant

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